Below are frequently asked questions, you may find the answer for yourself
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FREQUENTLY QUESTIONS
1. Are your sizes standard UK ,USA, or European Size?
Our size chart is made on our own, different from UK, USA or EU size. You need to check our size chart to choose the right size. You may also refer to our measuring guide to see how to get professional measuring.
2. What if I would like the dress shorter or longer?
You can give us the measurement of the dress length. Please kindly measure yourself carefully and choose a size that fits you most. We also suggest you tell us that you need the dress shorter in the Special Instructions or Comments About Your Order column at the bottom of the checkout page. Then we will know. Thank you.
3. Can I custom made the dress?
ebProm.com is available for custom-made a dress if you don't find the right size from our size chart, which only costs extra 30USD.However it will take about 15-25 workdays for making evening dresses and 35-45 days for wedding dresses, so please place your order as early as possible.
4. How to measure myself?
You could find the instruction of how to measure in each product pages.
5. How can I check my order status?
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Account at any page of the website.
6. In what conditions can I return the item?
All returned items must be in brand-new condition, unused and with original tags. Worn, Altered, Washed, Damaged, Color-changed or Custom-made products can not be returned.
7. What should I do if I want to return an item?
Please email us first if you want to return an item, attatch the photos of the goods in the email, our customer service staff will give you a reply within 24 hours. Returning packages without prior approval from Customer Service will be unacceptable.
8. Hi do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.
We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.
